Service Level Calculation
NSLA : Network SLA is to monitor a network SLA (Service Level Agreement) based on SLM (Service Level Management).
|License: Freeware||Size: 399.36 KB||Download (19): NSLA : Network SLA Download|
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering...
Platforms: Windows, *nix
|License: Freeware||Size: 31.31 MB||Download (596): ManageEngine SupportCenter Plus Download|
ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 10 devices in this version with alerting via email, network message or SMS.
|License: Freeware||Size: 5.27 MB||Download (185): ServersCheck STANDARD Edition Download|
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.
While other providers sell Erlang-based software in expensive...
|License: Freeware||Size: 263.67 KB||Download (766): ErlangXLS Download|
Habitat from System Garden is a performance monitor of applications and operating system with the ability to track availability and service level. System Garden Habitats design goals are to be of modest size, flexible and ubiquitous. The core of habitat provides a mechanism for collecting,...
|License: Freeware||Size: 512 KB||Download (94): System Garden Habitat Download|
An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set...
|License: Freeware||Size: 22.54 MB||Download (29): Personal HelpDesk for Outlook Download|
An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically...
|License: Freeware||Size: 53.82 MB||Download (32): Team HelpDesk for Outlook Download|
Nagios is one of the most popular open source monitoring systems. It only lacks one major feature - Service Level Management/Reporting.
|License: Freeware||Size: 10.24 KB||Download (16): NagioSLA Download|
This is a quick, high-level calculation app for commercial real estate. It allows you to do two very simple commercial real estate calculations: - Use NOI (Net Operating Income) and Cap Rate (Capitalization Rate) to calculate a Price on Commercial Real Estate. - Use loan parameters (Interest...
|License: Freeware||Size: 204.8 KB||Download (7): Back of the Napkin Download|
Level 3 Certificate in Customer Service. City & Guilds, the UKs leading vocational education organisation has developed SmartCards to help support City & Guilds qualifications in Customer Service. SmartCards is a fun and engaging tool for City & Guilds Customer Service learners, enabling you...
|License: Freeware||Size: 8.7 MB||Download (8): SmartCards: Customer Service Level 3 Download|
Level 2 Certificate in Customer Service. City & Guilds, the UKs leading vocational education organisation has developed SmartCards to help support City & Guilds qualifications in Customer Service. SmartCards is a fun and engaging tool for City & Guilds Customer Service learners, enabling you...
|License: Freeware||Size: 8 MB||Download (8): SmartCards: Customer Service Level 2 Download|
Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails. Support Incident Tracker project can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!,...
|License: Freeware||Size: 1.2 MB||Download (88): Support Incident Tracker Download|
Licas is a Java based application designed to provide a lightweight (Internet-based) communication for autonomic services. It is a software package that allows a user to build distributed service-based networks that can also self-organise/self-optimise.
Functionality is provided to allow for...
|License: Freeware||Size: 6.2 MB||Download (30): Licas Download|
Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer...
|License: Freeware||Size: 114 MB||Download (36): Web Help Desk Software - Free Ed Download|
Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Engineers work to Service Level Agreements and incidents are...
|License: Freeware||Size: 3.64 MB||Download (19): SiT! - Support Incident Tracker Download|
MobyService helps you to improve Equipment Up time, Service Efficiency & Service Sales. In ever growing competition, you have to focus more on improving the efficiency & world class service. We cannot compromise on service experience, which can cost us the customer. You have to deploy proven...
Platforms: Windows Phone
|License: Freeware||Size: 1024 KB||Download (7): MobyServices Download|
Advanced Time Reports Personal Edition is an intuitive time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by professionals and project-oriented businesses worldwide to perform essential...
|License: Freeware||Size: 6.67 MB||Download (568): Advanced Time Reports Personal Download|
Our on-demand monitoring service makes it easy and affordable to detect network and website failures early, minimizing downtime and avoiding economic impact.
bello network monitoring service periodically checks your website as well as your other servers. As soon as outages are discovered you...
|License: Freeware||Size: 1.26 MB||Download (225): Bello Network Monitoring WinGUI Download|
Freeware traffic shaping and bandwidth management for Windows 2000, XP and 2003 Server. Features include unbreakable speed limiting, TCP ack prioritization, traffic monitoring and port filtering.
Layer 3 bandwidth manager
TCP/IP stream limiting and prioritization
|License: Freeware||Size: 2.33 MB||Download (6700): Bandwidth Controller Personal Download|
WebInject is a free tool for automated testing of web applications and services. It can be used to test individual system components that have HTTP interfaces (JSP, ASP, CGI, PHP, Servlets, HTML Forms, etc), and can be used as a test harness to create a suite of [HTTP level] automated functional,...
|License: Freeware||Size: 29.7 KB||Download (83): WebInject - Web/HTTP Test Tool Download|